WHAT TO DO IF MY PRODUCT IS FAULTY OR HAVE ANY ISSUE?
Mattressbrand is offering warranty of 1 year on all products, unless stated otherwise.
It is your duty to notify mattressbrand within 10 working days of receiving any damaged product which is a very rare and unfortunate case from our side.
For calming and processing your warranty you are requested to mail us on support@mattressbrand.com.au . In your email please mention your order number along with the fault(s) and also some pictures, video clips and a short description of what has actually happened.
Your claim will be entertained and accessed by our warranty team and you will be contacted about next steps of the same. You are requested not to initiate return without proper approval.
In case of mishandling, mistake in installing and misuse of product(s) any refund or warranty claim will not be entertained. It is the responsibility of customer to follow guidelines provided by the seller for handling and installation of product.
WHAT OF PART OF PRODUCT IS MISSING OR BROKEN?
We at Mattressbrand ensure checking of product(s) before delivering but in some cases if product delivered to you misses any part or any part is broken we have provisions to help you out.
Mattressbrand provides replacement(s) of missing and broken parts. For the same please circle the part(s) which needs replacement and along with that send us a photo with your order number to support@mattressbrand.com.au
In case if suitable part is not available we will manage full replacement or a suitable compensation of the same to you.
WHAT IF THERE IS SOME MINOR DAMAGE?
Customer satisfaction is always our top priority at Mattressbrand .Please provide us information about the same on support@mattressbrand.com.au along with the pictures of minor defects found in product(s). Our warranty team will get back to you soon and will provide you refund or suitable compensation.
WHAT IF I HAVE CHANGED MY MIND AND I NO LONGER WANT THE PRODUCT I ORDERED?
Well we understand that happening of such incidents are normal but unfortunately we don’t have any such arrangement for refunding in case of change of mind cases. Still in some cases if you change your mind please contact us on support@mattressbrand.com.au stating your order number. You are requested to choose carefully as return in case of change of mind is not entertained by us.
White goods are shipped directly from the manufacturer whose policies are stricter than ours. Hence they don’t entertain any return in change of mind cases.
Our all products cannot be returned in change of mind cases due to hygiene reasons hence you are advised to choose carefully.
STILL CONFUSED? WRITE US HERE
Our team at support@mattressbrand.com.au is always available to answer all your queries. Please write us for further queries.
